1. Introduction
AGS eMart ("we","our","us") is committed to protecting your personal information. This Policy explains how we collect, use, and safeguard your data when you visit our website or place an order. By using our website, you agree to this Privacy Policy.
2. Information We Collect
We collect:
- Personal Details: Name, phone, email when you order or contact us.
- Delivery Address: Full address, city, state, PIN code.
- Payment Reference: UTR/Transaction ID you provide. We do NOT collect bank account numbers, card details, or UPI PIN.
- Usage Data: General browsing activity via server logs.
3. How We Use Your Information
- To process and fulfill your orders.
- To verify payment and coordinate delivery.
- To send order confirmation and tracking updates.
- To respond to customer service queries.
- To improve our website.
- To comply with applicable Indian laws.
4. Payment Security
We accept only UPI and NEFT payments. We do NOT collect, process or store any credit/debit card information. All UPI transactions are processed in your own banking app. We only collect the UTR/Transaction ID as payment proof.
5. Data Sharing
We do not sell or rent your data. We share only:
- Courier Partners: Name, phone, address — for delivery only.
- Legal Requirements: If required by law or court order.
6. Data Retention
Order data is retained for up to 3 years for accounting compliance. You may request deletion by emailing ags.ramnad@gmail.com.
7. Cookies
We use a minimal session cookie for your shopping cart. No third-party tracking cookies are used.
8. Your Rights
- Access personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion (subject to legal obligations).
- Opt out of marketing communications.
9. Changes to This Policy
We may update this Policy. The latest version is always on this page. Continued use after changes = acceptance.
10. Contact
📍 Annal Gandhiadigal Salai, Ramanathapuram, Tamil Nadu - 623501
📞 +91 7448991199
✉️ ags.ramnad@gmail.com